With regard to Cebu Pacific's inflexibility, I totally agree.
On December 23 my family and I checked-in at the Cebu Pacific Terminal 3 location in Manila for a domestic flight to Bohol after fighting through gridlocked traffic in the city. We just made it in time.
One of our family members who had to travel on her own from Angeles City made it to the check-in counter just as the rest of us put our bags on the scale. We were all there and glad she made it, however she was turned away because she didn't make it with in their apparently MANDATORY 45 minute time frame prior to departure.
We explained that the traffic was terrible approaching the airport, and the rest of us were also delayed because of it, and could we please get her on the flight? They replied in no uncertain terms that no, this was CP policy and they had to follow it.
So we asked them to re-book her on the next flight available and they replied that no, her ticket was now forfeited and she had to purchase an entirely new ticket (rules you know). Furious, and no time to get her booked, we boarded the flight without her thinking perhaps they had sold her seat to someone else. As they closed the cabin doors we saw numerous open seats throughout the aircraft, including hers! What idiots! Cebu Pacific- YOU SUCK!
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